Kivo Marketing is an AI automation agency with teams in Miami and Barcelona. We build WhatsApp and web agents, AI copilots and workflows that answer, qualify and book around the clock, wired into the CRM and tools you already use. The same team designs and codes every system, and it ships to production, not to a demo.
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What does an AI automation agency actually do?
Search the term and much of what comes up is about starting one. This page is about hiring one. An AI automation agency designs and builds systems that take repetitive work off your team: answering customers, qualifying leads, moving data between tools and getting the next step ready for a person.
At Kivo Marketing that means working software, not a slide deck or a template you have to finish yourself. No widget bolted on top of your site that knows nothing about your business. This is what we deliver:
- WhatsApp and web chatbots that answer from your own data
- AI assistants and copilots for your team
- Lead capture and qualification around the clock
- Workflow and process automation between your tools
- CRM and tool integrations
Business process automation with AI: what you can hand off
Most of the value sits in boring, repeated work. Here is what that looks like in projects we have shipped.
Not every step needs a model. Syncing an order with Zoho is a plain workflow. Reading a customer's message and working out what they actually want is where AI earns its place.
| Process | What the automation does | Where we built it |
|---|---|---|
| Inquiries and bookings on WhatsApp | Answers customers, checks live availability and prices, and books the event | Al Teu Aire, over 40 venues in Barcelona |
| B2B onboarding and approvals | Runs a five-step application, gives access by one-time code and sends each request to an admin desk for approval | Nuderma Partner Portal |
| Orders, stock and invoices | Keeps an academy and its shop in sync with Zoho for stock, orders and invoices | JD Yuversity, Miami |
| Sales pipeline | Kanban deals with visual automations and Stripe billing | Kivo CRM, our own product |
| Questions about your own data | A copilot that answers from the real records, not from guesses | Kivo CRM |
AI agents for business: what they do that a chatbot can't
A rule-based chatbot follows a menu. A workflow moves data when something happens. An AI agent reads a message written however the customer likes, looks up the answer in your systems and takes the next step, like booking an event.
An agent is only as good as the data behind it. The Al Teu Aire agent reads availability and prices live from the team's own panel, so it quotes what is in the system instead of what sounds right. It answers in Spanish and Catalan. If WhatsApp is where your customers already write to you, see our WhatsApp AI agents.
AI automation for small businesses: where to start
Don't start with the technology. Start with the task your team repeats every day while a customer waits. If it fails most of the checks below, keep it human for now. We go deeper in what to automate first with AI.
- It happens many times a week, roughly the same way.
- The answer already lives in a system: a booking panel, a CRM, a stock list.
- A slow reply costs you a sale or a booking.
- A person can step in when the case is unusual.
How we build an AI automation project
The same team designs and codes the system, so nothing gets lost between a mockup and the build. When the automation needs its own software, like a partner portal or a CRM, we build that too (see custom software and CRM).
Every project runs in four steps:
- Get the brief right. We map the process as it runs today: who answers, where the data lives, what breaks.
- Design the whole thing. The conversation, the screens and the flow between tools, drawn together.
- Build it for real. Production code in TypeScript and Node.js, n8n workflows, PostgreSQL, WhatsApp Cloud API, and OpenAI or the Claude API as the model.
- Launch and sharpen. We measure, tune and keep improving after go-live.
An AI automation agency in Miami and Barcelona
Kivo Marketing has teams in Miami, FL and Barcelona, and has been independent since 2015. We work in English and Spanish for clients in the US, Spain and LATAM, which matters when your customers write in both languages.
In Miami, JD Yuversity's academy and shop are wired to Zoho for stock, orders and invoices. In Barcelona, the Al Teu Aire agent books events for over 40 venues. More about our Miami studio.
Work we have shipped
- Al Teu Aire
A WhatsApp agent that books events for over 40 venues in Barcelona, reading live availability and prices from the team's own panel. TypeScript, WhatsApp Cloud API, OpenAI, PostgreSQL, Chatwoot and Docker.
See the project - Nuderma Partner Portal
B2B portal for distributors: five-step onboarding, passwordless access by one-time code, pricing by account type and an admin desk that approves every application. Next.js, n8n, Zoho CRM and Stripe.
See the project - JD Yuversity
Korean aesthetics academy and shop in Miami: courses, catalog and customer portal, wired to Zoho for stock, orders and invoices. PHP, Stripe, n8n, Zoho and Meta CAPI.
See the project - Kivo CRM
Our own multi-tenant CRM: kanban pipeline, visual automations, an AI copilot that answers from real data, Gmail inbox and Stripe billing.
See the project
Frequently asked questions
How much does an AI automation agency charge?
It comes down to two parts. The build is paid once and grows with the number of systems the automation touches, the channels, the languages and how much custom code it needs. The running costs are hosting, AI model usage and, on WhatsApp, Meta's messaging fees. Kivo Marketing doesn't publish fixed prices yet, so we quote after the brief. We break down the running side in our guide to WhatsApp AI agent costs.
Is an AI automation agency worth it for a small business?
It is when one repeated task costs you hours or sales every week and the answer already lives in a system. It isn't when the process changes every week or nobody has written down how it works: automate a mess and you get a faster mess. A serious agency tells you which case you are in before it quotes.
Do I have to replace the tools I already use?
Usually not. We wire automations into what you already run, like Zoho CRM and Zoho Inventory, Stripe and WhatsApp. When no tool does the job, we build the missing piece, like the Nuderma Partner Portal, or a full CRM, like Kivo CRM.
Do you build with n8n or with custom code?
Both, depending on the job. n8n handles workflows between tools, like the Zoho flows behind JD Yuversity and the Nuderma Partner Portal. When an agent has to hold a conversation and read live data, we write custom code in TypeScript, as we did for Al Teu Aire, with OpenAI or the Claude API as the model.
How do you stop an AI automation from making things up?
With design, not a better prompt, and the same rule applies to any channel: web chat, email, an internal copilot or WhatsApp. Every figure the AI gives, like a price, a stock level or a date, has to come from the system your team already trusts. And you decide up front which cases always go to a person.